任何旅行社在投入營運之前,都必須取得由新加坡旅遊局發出的旅行社執照。
新加坡旅遊局在《旅行代理法》第334章第4條文中闡明,旅行社的定義爲提供下列服務:
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出售個人旅遊用票券,或安排一個人在任何交通工具上的通行權(若交通工具爲自己的公司擁有,則不需要旅行社執照)
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透過向一個人出售或協助其安排在新加坡國內外的交通票券、酒店住宿和外國簽證,爲其提供旅遊便利。若交通工具和住宿地點爲公司擁有(如擁有交通工具的酒店),則不需要旅行社執照
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購買及轉售任何交通工具的通行權
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安排或進行在新加坡國內外的旅遊活動
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進行當局可能規定的任何活動
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自願進行上述任何活動
You will need to apply for a travel agent licence with Singapore Tourism Board (STB) if your business falls within Section 4 of the Travel Agents Act (Cap. 334): (a) Supplying any person a right to travel on any conveyance; (b) Supplying any person – i. a right to travel on any conveyance to; and ii. a right of accommodation at a hotel or similar boarding premises at, one or more places, whether in Singapore or elsewhere; (c) Purchasing or reserving, for resale to a person a right to travel on any conveyance; (d) Supplying any tour (whether or not organised by the person) to any other person; (e) Such other similar activity as may be prescribed.
上述定義涵蓋爲航空公司、旅遊巴士和遊輪提供旅遊服務、旅客服務及票務代理的公司與自由工作者。
在申請新加坡旅行社執照之前,您需要考慮以下幾件事情:
首先,在申請旅行社執照之前,您必須成立一家新加坡公司。
實繳資本:一般的新加坡旅行社公司(general travel agent licensees )必須擁有至少10萬新元的實繳資本金, 持有精品旅行社執照(niche travel agent licensees )的公司必須擁有至少5萬新幣的實繳注冊資本金, 實際價值不可以少于這個金額。
For registered business entities (including dormant entities) applicants shall ensure that at any time, the issued and paid-up capital in the business entity’s latest ACRA bizfile is not less than $100,000 for general travel agent licensees or $50,000 for niche travel agent licensees and, the net value is not less than that amount.
主要執行官 Key Executive:新加坡公司必須委任一名適當的人選擔任主要執行官,負責日常業務運作。對于主要執行官的委任必須得到新加坡旅遊局的批准。主要執行官須爲新加坡公民、永久居民或就業准證持有者,同時應具備相關工作經驗與資曆,以便有效管理公司。
All applicants must nominate a suitable person for the position of a Key Executive (KE). The KE is the contact person between the Board and the travel agency. He / She is responsible for the proper administration and management of the affairs of the travel agency. To ensure clear lines of accountability and full commitment, the KE appointee should not be a concurrent KE of another licensed travel agency.
A Directors’ Resolution for the appointment of the Key Executive, printed on business entity’s letter head and signed by more than 50% of the directors (if there are two or more directors), is required to be submitted. The nominee for the Key Executive of the business entity is subject to the approval of the Board. (a) The Key Executive can be a Singaporean, Permanent Resident or a foreigner holding a valid employment pass or entrepreneurial pass. An employment pass / entrepreneurial pass of minimum six months validity period is required if the Key Executive is a foreigner. (b) The Key Executive should preferably be a Director of the entity or an equivalent to the head of the business entity with at least 1 year of managerial experience, who is responsible for the proper administration and management of the affairs of the travel agent. (c) For sole-proprietor or partnership, the Key Executive should preferably be the sole proprietor (Owner) / Partner.
管理層員工和人事Management Staff and Personnel:旅行社公司的主要管理人員必須具有良好的品德與聲譽。新加坡旅遊局可酌情要求提供證明,如無犯罪記錄證明、信用背景調查及相關政府機構發出的品行優良證明信。
電郵地址和旅遊相關用戶系統:旅行社公司必須創建一個網站來經營其業務,且須遵守“旅遊相關用戶系統(TRUST)使用條款”。TRUST是新加坡政府認可的網站,提供有關新加坡旅遊業的信息、資源和建議。
辦公空間和招牌:公司必須設立一間專供旅行社營運的辦公室,該空間不可與其他類型的業務共享。公司也必須豎立一個顯眼的招牌,清楚告知其業務性質。如果您是個體經營的自由旅行代理,無論是在新加坡政府組屋或私人住所營業,都必須先獲得新加坡建屋發展局(HDB)或新加坡市區重建局(URA)的批准,之後新加坡旅遊局會向您發出執照。
(1) A copy of the tenancy agreement (2) Agreement from main tenant on the sharing of premises in a business letter. (3) A ground plan showing proper demarcations between the licensee and other occupant(s) should be submitted. (4) A proper signage display at the main lobby/entrance and within premises.
新加坡旅行社執照申請程序
所有的旅行社執照申請都是在網上提交,申請者必須申報您在其他旅行社的股權。
旅行社執照的申請處理時間約爲一周至兩周,新加坡旅遊局會郵寄原則上批准(IPA)信給申請者。如果當局認爲有必要對有關公司及個人進行背景與財務調查,則需要更長的時間處理。
原則上批准信中可能會列出一些條件,在取得新加坡旅行社執照的最終批准之前,您需要滿足這些條件。其中一個典型的條件是提交您計劃開設旅行社的場所的租賃協議,該協議應該爲期至少一年。如果該場所是由您擁有,您需要出示所有權證明。如果是SOHO辦公室, 需要提供HDB或者URA官方關于SOHO辦公室的批准函。
(a) The applicant must produce documentary proof (e.g. certificate of stamp duty, tenancy agreement, etc.) to support the suitability of the office for the conduct of the travel agency business. (b) The office shall be used exclusively for the conduct of the business of a travel agency. (c) The office space may either be purchased by the business entity or leased for a minimum period of one year. (d) If the Landlord is an individual, a copy of the stamped duty or property tax document should also be submitted. (e) For home office premises, documents showing approval from the relevant authorities (HDB/URA) that it is under the ‘Home Office Scheme’ should be submitted.
在遞交旅行社執照申請的時候,需要支付200新幣的申請費。
在申請者收到最終批准信後,需要支付400新元的旅行社執照費。
在申請旅行社執照的時候,請查看是否已經准備好以下列出來的文件
想要了解更多?請打開旅遊局的網址
https://www.stb.gov.sg/assistance-and-licensing/licensing/Documents/User-Guide-on-Travel-Agent-Licence-Application_March%202018.pdf
查看由新加坡旅遊局爲大家准備的申請新加坡旅行社執照指南。
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