在詹姆斯庫克大學新加坡校區
所有的學生都會獲得一流的服務體驗
如何選課，如何入境，學生准證怎麽辦？
一切同學們在就讀期間遇到的問題
大學都會給予全力的支持與幫助
那麽，遇到不同的情況
該如何尋求幫助？
留學又有什麽“雷區”需要避免呢？
一起來系統地看看
大學的首席運營官劉宜先生怎麽說吧
劉宜先生
大家好，我是詹姆斯庫克大學新加坡校區的首席運營官劉宜（Kelvin Liu），非常開心能在此歡迎同學們來到詹姆斯庫克大學。祝賀每一位同學成功進入大學階段，並做出了來詹姆斯庫克大學就讀這個正確的選擇。這所大學所做的一切都以學生爲中心，相信在大家追求知識和探索自我的旅程中，將無比享受在詹姆斯庫克大學的時光。
就讀詹姆斯庫克大學期間，學生事務部將是同學們最重要的聯絡部門。大學的學生事務部旨在爲大家提供“學生優先”的體驗，這意味著你從進入詹姆斯庫克大學的那一刻起，直至成爲大學校友都能享受到一流的服務。
學生事務部由以下4個辦公室組成
辦公室一：學生大使
學生大使是同學們與大學溝通的主要渠道。現在每位同學都有自己相對應的學生大使，同學們在整個大學生涯中，無論遇到學術研究還是其它領域的任何問題，請記住：學生大使永遠是你的第一聯絡點。
辦公室二：校園活動辦公室
校園活動辦公室也是新同學們這周參加的新生歡迎會的組織者。他們通常與學生會和學生社團一起，通過組織各式各樣的精彩活動，如體育、音樂舞蹈、文化交流等活動，來豐富同學們的課外生活體驗，並幫助同學們發揮無限的可能。
對于所有的國際學生而言，校園活動辦公室還會提供機場接機、住宿安排、體檢和協助辦理學生准證及移民與關卡局（ICA）相關的服務。
在這裏我想特別感謝學生會和迎新委員會的成員，他們在學生會主席Beverly Rodrigues的帶領下，爲此次迎新活動取得成功帶來了很大的幫助。
辦公室三：學生就業辦公室
對同學們來說，即使你現在也許是一名剛入學的新生，探索自己的就業能力永遠不會爲時過早。學生就業辦公室會爲同學們組織豐富的職業研討會、講座和參觀活動，讓同學們了解畢業後的就業情況；還會組織線下和線上的校園招聘會。
在詹姆斯庫克大學，我們擁有豐富的經驗來爲本地學生以及涵蓋在培訓雇傭許可計劃（Work Training Permit initiatives）之內的國際學生提供實習機會。
爲了讓一切順利發展，同學們可以關注大學的社交媒體平台，參加你的第一個就業研討會，並開始創建你的第一份簡曆。
辦公室四：學生出勤辦公室
我需要強調出席率對同學們來說是一個非常重要的事情。本地學生需要保持至少75%的課堂出勤率，才有資格參加考試。
對于國際學生，根據新加坡移民與關卡局對學生准證的要求，同學們必須達到至少90%的校園出勤率，並且必須每天在校園內至少3小時。雖然在校園內時長的要求由于疫情影響而暫停，但同學們現在仍然需要保持至少90%的總出勤率。
學生出勤辦公室也是同學們在學習期間發生意外情況時，請假、辦理醫療證明、醫療保險，以及不幸退學時所應該聯絡的辦公室。
我還想強調兩個重要的文件：詹姆斯庫克大學學生手冊和學生行爲准則。
學生手冊爲同學們的學習提供全面的信息和知識，例如課程信息、學術和專業領域的各種支持服務，也包括反饋和其他重要的行政流程。
對于國際學生，你必須了解新加坡移民與關卡局的規定。所有的國際學生，無論是帶薪還是無償都不允許在新加坡從事工作。
大學期望所有的同學們都保持積極主動性並履行責任。大學建立的學生行爲准則已闡明同學們在大學中的行爲規範要求，以確保所有的學生在我們大學都有一個有意義的學習經曆。
同學們可以在大學官方網站下載學生手冊、學生行爲准則以及其它有用的文件。
在結束演講前，我還希望提醒大家注意三件事：
一、由于我們仍處于疫情的大環境之中，同學們需要格外注意並做好預防，以確保安全和健康，做一個負責任的全球公民。時刻保持安全，遵守安全距離要求並保持良好的個人衛生。對于仍在自己國家的留學生，我期待著很快能在新加坡見到你們。
二、爲了支持政府關于控制新冠疫情傳播的措施，並保證大家的健康安全，我們把很多課程轉移到了線上，這也爲目暫時無法來新加坡的同學提供了一個平穩的過渡期。
由于疫情，大學的許多員工也在遠程辦公，但他們會盡可能地滿足同學們的需求。請同學們理解部分員工所在的地方與大家存在時差，感謝大家在這個特殊時期的耐心，老師們會盡快回複大家的郵件。
因此請盡量避免向不同的老師們發送多封郵件，因爲這會減慢老師們回複的速度。如有緊急事項，最好的辦法是聯系你相應的學生大使，他們將能夠更有效地解決你的需求。
三、在詹姆斯庫克大學，學校致力于持續完善並追求卓越的品質。學校以行業最佳爲標准，因此如果同學們收到了學生滿意度調查邀請，我強烈鼓勵大家參與並反饋你們的建議與意見。
學校將認真對待所有學生的反饋，大學還有一個”You said it, We did it”的網頁，來展示學校收到的反饋與進展，所以希望同學們盡可能參與調查。
最後，我希望大家都有信心，並准備好在2021年與大學一起創造一個更加光明的未來。永遠記住，你們不會在詹姆斯庫克大學感到孤獨，因爲學生事務部會伴隨大家在這裏成長的每一步。
學生事務部郵箱、熱線、緊急聯系電話
及各辦公室負責人聯系方式
祝大家好運，期待2021年7月的新同學們與詹姆斯庫克大學一起出發，走向一個更美好的未來！
2021 7 July
查看大學首席運營官原版英文致辭
Good morning everyone! My name is Kelvin Liu, I am the Chief Operating Officer of James Cook University, Singapore Campus.
It brings me great pleasure to welcome you to James Cook University this morning. I wish to congratulate each of you, first on securing your University place, second for making the right choice to study in our University. James Cook University places students at the centre of everything we do, and we believe you will enjoy your time with us amid your pursuit of knowledge and along your journey of self-discovery.
In your time here at JCU, the Student Affairs department will be the key department you will liaise with most during your study. At JCU, our Student Affairs department aims to provide the Student First Experience; which means providing you, our students, concierge service from the moment you step into University till you become a JCU Alumni.
The Student Affairs department is made up of 4 offices.
The first office is Student Ambassador. The Student Ambassadors are your primary communication channel with the University; and by now, you would have already been assigned to your designated Student Ambassador. Should you have any doubts or questions throughout your studies, either relating to Academics studies or any other areas of concern; remember, your appointed Student Ambassador is always your first point of contac
Next, Campus Activities office, the host of your Students Orientation programme today. Campus Activities together with the Student Council, Student Clubs, extends your exciting University experience outside of the classroom by organising many exciting activities, such as sports, music and dance, culture clubs and many more. The sky is the limit.
For all international students, the Campus Activities office also provides Airport Pickups, Accommodation Arrangements, Medical Check-ups and Completion of ICA Student Pass Formalities.
Here, I would like to give special mention the Student Council and Orientation Committee members, under the leadership of Beverly Rodrigues, President of Student Council, for helping to make this orientation a success.
Student Careers Office is the third office. It is never too early for you to be exploring your employability even as a new student. The Office organises many Career Workshops, Talks, and Visits so you learn about what the workforce will look like after your graduation. The Office also manages the Career Fairs, both face-to-face and online.
At JCU we believe in a holistic experience, and we also provide Internship opportunities for our local students, as well as International students under the Work Training Permit initiatives.To get the ball rolling, follow JCU Singapore on our social media platforms, attend your first career workshop and start building your very first resume.
Lastly, Student Attendance Office. I need to emphasize that attendance is a very important issue.
For Local students, you will need to maintain at least 75% of your class attendance, to qualify to sit for your examinations.
For International students, as per the Student Pass requirement issued by the Immigration & Checkpoints Authority in Singapore, you have to achieve a minimum of 90% of campus attendance. You are also required to be on Campus at least 3 hours per day. While this requirement has been temporarily suspended due to the COVID-19 pandemic, you are still required to maintain an overall 90% class attendance.
Student Attendance Office is also the office you turn to for your Class Leaves, Medical Certificates, Medical Insurance Coverage, or even the unfortunate withdrawal application should any unforeseen situation occur during your studies.
I also want to highlight two important documents: the James Cook University Student Handbook and Student Code of Conduct.
The Student Handbook provides you with comprehensive information and knowledge for your studies, such as Course Information, various support services in your Academic and Professional areas, including the feedback and other important administrative processes.
International students, you must know the Singapore Immigration and Checkpoints Authority regulations. All International students are not allowed to work in Singapore, whether the job is paid or unpaid.
The University desires and expects all our students to exercise initiative and responsibility as tertiary students. We have established the Student Code of Conduct which articulates the University’s standards of conduct necessary for all students to have a meaningful learning experience at our University.
The Student Handbook and Student Code of Conduct, together with many useful forms, are available on our University website, www.jcu.edu.sg.
Before I end of my presentation today, I would like you to take note of 3 things:
One. As we are still in the midst of the COVID-19 pandemic, you must take extra care and precautions of your safety and wellbeing, and be a responsible global citizen. Stay safe and continue to practice safe social distancing and good personal hygiene at all times. For our international students still in their home countries, I look forward to meeting you in person in Singapore soon.
Two, in support of the Government’s measures to minimise the spread of COVID-19 as well as your wellbeing, we have shifted many of our classes online. This also provides our international students currently still based in their home countries a smooth transition.
In line with the COVID-19 pandemic requirements, our University support staff are also working remotely, tending to your requests tirelessly. Kindly bear in mind the difference in time zone, and we appreciate your patience in this trying time. We will respond to your emails as soon as we can, so do avoid sending multiple emails to different staff members as this will slow down our response to you. The best thing to do is to contact your designated Student Ambassador for all urgent matters and they will be able to resolve your requests more effectively.
At James Cook University, we strive for continuous improvements and excellence in quality. We benchmark ourselves against the best practice in the industry. Hence, here I ask each and every one of you, if you are invited to complete a student satisfaction survey, I highly encourage you to participate and give us your opinions and feedback!
We take all student feedback seriously, we have developed a webpage named “You said it, We did it” to acknowledge all the feedback we received. So, please do participate in the survey whenever possible.
Finally, I hope you are all confident and ready to create a brighter future with our University in 2021. Always remember, you will never be alone at James Cook University. Student Affairs is always here every step of the way.